FAQs

Q:  Will you remind me of my appointment, so I don’t miss it?

A:  We always keep convenience as a key factor in mind.

Specifically for a purpose of providing you with the best SPA session reminding service, we always inquire at least 2 contacting details, when taking up your appointment booking:

• Your phone and an alternative phone number to send you a Text messaging reminder
• Your email address in order to send you a reminder letter

Q:  Talking about facial skin care, is there a way to minimize the appearance of my dilated pores?

A:  Absolutely! That can be easily achieved by regularly performing a cleansing procedure, ideally while using AHA products…

All of that and so much more are possible when visiting our SPA and having professional facials regularly.

Our product recommendation: *Guinot Pure Balance Serum.

Q:  My skin is extremely sensitive It can react from various environmental factors as well as from different health and beauty care products I use. What do recommend for my skin type?

A:   For those of our clients who are experiencing the following symptoms: blotchiness, redness, bumps, rash-like symptoms, uncomfortable, frequent dryness, you will want to go to Sources of Soothing.

Q:  What methods of payment are accepted?

A:   We’ve got three ways of paying for your SPA procedure with us:

• Any US credit card
• Cash
• Gift card

Q:  What is your policy regarding cancellation?

A:  Our salon has a 24-hour cancellation policy, applicable for all individual services.

If you’re a returning customer, who was not able to inform us of the cancellation beforehand, then a 50% cancellation fee may be applied to your account without sufficient notice. All of our spa packages require a 50% deposit at the time of booking.  We do require 48 hours notice for any cancellations of spa packages…

Q:  Do you offer lunch?

A:  Sure thing!

Each of our clients, regardless of the procedure they’ve signed up for are entitled to a hot or cold beverage.

We also provide a selection of cookies for your enjoyment. Light catering or lunch are available upon request prior to appointment for a charge of $30 (plus tax) per person.

Please keep in mind, that a prior notice is required when booking catering.

Q:  Do you offer any SPA & skin care services, tailored specifically for men?

A:  Sure! In fact, currently, we’re the only SPA in Orlando, Florida which recognized a significant surge of men’s interest in SPA & wellness procedures…

Our “Gentlemen’s Services” pack is a perfect option for SPA relaxation & skin care, tailored specifically for men!

Q:  Are your salon’s premises easily accessible by those with disabilities?

A:  Our SPA & skin care salon is committed to excellence in serving all customers including people with disabilities. Please feel free to view our detailed Accessible Customer Service Plan.

Q:  May I bring my child to your SPA Salon during my services?

A:  For the sake of undisturbed relaxation for both you and all other clients, children under 10 years of age are not permitted in the salon or spa.

Q:  Does your SPA salon offers hosting a private party of some kind? If yes, what’s your top scale for a number of guests?

A:  We would love to have you host a private party or special event at our spa. Please contact our event coordinator at spa@demolink.org for details and options available to you and your guests.

Q:  Do you offer gift cards or certificates?

A:  Surely! We’ve got a range of gift certificates and cards, all of which grant application at absolutely any of our range of services.

Q:  Do you have some kind of a Discount Club?

A:  Yes, we do! You can learn more about the advantages and price cuts available to our Discounts Club members on a respective page of our website!